Frequently Asked Questions

Everything you need to know about your LoveShackFancy favorites.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.

What is your return policy?

We accept returns of unworn, unwashed, and unaltered merchandise with all tags attached within 30 days of the purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.

Do you ship internationally?

Yes, LoveShackFancy ships to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

How do I care for my silk and lace garments?

To preserve the delicate nature of our fabrics, we recommend dry cleaning only for most silk and lace pieces. Please check the specific care label on your garment for detailed instructions.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and Afterpay.

Can I change or cancel my order after it has been placed?

We aim to process orders as quickly as possible. Once an order is placed, we are typically unable to make changes or cancellations. Please double-check your shipping address and items before completing your purchase.